Operations Assistant Manager

🏢 Our client

Job Description

About the company: the employer is a US-based company, in the car moving & shipping industry valued at $19B a year. The company is servicing a wide range of individual customers, dealerships and business partners within the United States, with the mission to deliver the best experience to every customer, at a fair and competitive price. Company values: integrity, service excellence, best standard in customer experience, digitalization of operations.

Key Responsibilities

• •Provide support in areas of Customer Service/Billing
• •Communicate with customers, operators and drivers
• •Monitors transportation activity and assigns trips to drivers
• •Represent the company in a professional manner with good customer service and verbal communication skills
• •Build a team of like-minded people to help, grow and share in the company’ success

Requirements

• •Driven: You know you want a career in operations and in managing business units, as a first step in having a successful career
• •Creative: Finding the right solution for a variety of customer requests
• •Great Communicator: You are a clear, concise and compelling communicator. You have excellent written and oral communication and can change up your communication style depending on your audience
• •Coachable: You know there’s always room for improvement and you always seek out honest feedback and growth opportunities
• •Excellent Attitude: Diligent and positive attitude, patiently coordinating shippers on the road in the face of challenges
• •Self-starter: You’re always looking for ways to improve and make your work easier, you don’t need someone managing you and telling you what to do
• •Responsible: you like clarity and predictability in your work, you find it easy to track and coordinate deadlines

What We Offer

• •Opportunities for growth offered by the company
• •Bonuses on performance and initiatives
• •100% remote (Romania-based only)